
CALIBRATION AND MAINTENANCE UM344-2
September 1995
When someone calls for support for the first time, a personal caller number is assigned. This number is
mailed in the form of a caller card. Having the number available when calling for support will allow the
TIC representative taking the call to use the central customer database to quickly identify the caller’s
location and past support needs.
• Product part number or model number and version (see section 7.0 for guidelines on identification)
• If there is a problem with product’s operation:
- Is problem intermittent
- The steps performed before the problem occurred
- Any error messages displayed
- Installation environment
6.10 RETURN SHIPMENT
The return of equipment or parts for any reason must always be coordinated with the factory. When it
becomes necessary to make a return shipment, be sure to contact Moore Products Co. first and obtain
packaging information and carrier recommendations.
TO RETURN EQUIPMENT
Ÿ Call Moore Products Co. at (215) 646-7400, ext. 4RMA (4762) weekdays between 8:00 a.m. and 4:45
p.m. Eastern Time to obtain an RMA (Return Material Authorization) number. Mark the RMA
number prominently on the outside of the return shipment.
Ÿ When calling for an RMA number, provide the reason for the return. If returning equipment for
repair, failure information (e.g., error code, failure symptom, installation environment) will be
requested. A purchase order number will be requested.
MATERIAL SAFETY DATA SHEET
Ÿ A Material Safety Data Sheet (MSDS) must be included with each item being returned that was
stored or used anywhere hazardous materials were present.
Ÿ Decontaminate a transmitter before packaging it for shipment.
PACKAGING
Ÿ Package assembly in original shipping materials. Otherwise, package it for safe shipment or contact
the factory for shipping recommendations.
–
Comentarios a estos manuales