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XMU+ Installation and Maintenance Guide rev.07 7
Product Overview
Typical Uses for XMU
+
The XMU+ can be used for several different purposes, depending on the chassis size
and selected combination of line cards. See Product Overview on page 4 and Line
Cards Supported by XMU+ on page 5 for more information.
XMU+ is used as a... In this manner...
Passive Announcer An XMU+ equipped with a Hybrid Analog or Low
Impedance line card can be used as a Passive
Announcement System. Typical uses include:
ACD/UCD customized announcements.
Day of week announcement.
Time of day announcements.
Date specific announcements.
Interactive Auto Attendant An XMU+ equipped with a Hybrid Analog or T1 line
card can be used as an Interactive Auto Attendant
System.
Typical uses include:
Audiotex/Information lines providing automated
messages to callers. An extremely flexible system,
the XMU+ can be configured to play different
messages depending on:
Time of day.
Day of week.
Date and selections made by a caller.
Interactive Auto attendants such as:
Press 1 for Sales, Press 2 for Technical
Support.
Please enter the extension of the person you
wish to speak to.
- Copyrights 2
- Trademarks 2
- Table of Contents 3
- Chapter 6: Cabling the XMU+ 4
- Introducing XMU 9
- 2 Chapter 1 10
- Introducing XMU+ 10
- About the XMU 11
- Announcement and Call 11
- Processing System 11
- About XMUCOM 11
- Software 11
- Product Overview 12
- Line Cards Supported by XMU 13
- Typical Uses for XMU 15
- Dual Tone 16
- Multi Frequency 16
- In this book 17
- Before You Start 19
- 12 Chapter 2 20
- Before You Start Activities 21
- Line Card Checklist 22
- XMU+ Features 23
- Meeting System Requirements 24
- Power Requirements 25
- PBX Requirements 25
- 18 Chapter 2 26
- Delivery Checklist 27
- 20 Chapter 3 28
- The XMU+ Delivery Checklist 29
- Configuration Specifications 31
- T1 Hardware 32
- Settings 32
- Communication Specifications 33
- Applying Hardware Settings 35
- Line Cards 35
- 28 Chapter 4 36
- Apply Hardware Settings 37
- T1 Hybrid 37
- To set MOH Jumper Settings 39
- Pins 1-2 for 8Ω 40
- Pins 2-3 for 600Ω 40
- Installing the XMU 41
- 34 Chapter 5 42
- Installing the XMU+ 42
- Installation Activities 43
- To mount an XMU 45
- to a wall 45
- Checking System Startup 46
- Cabling the XMU 47
- 40 Chapter 6 48
- Cabling the XMU+ 48
- Cabling Activities 49
- Preparing to Cable the XMU+ 50
- Matching XMU 51
- Cables and Connectors 51
- RJ-21 50-pin Connector 53
- RCA/Phono Connectors 54
- Cabling the XMU+ Control Card 55
- Connecting the XMU 56
- to a PC with XMUCOM 56
- POTS Line 57
- Ethernet (direct) 58
- Remote Access 59
- Connecting Alarms (optional) 60
- To wire the alarm connector 61
- Cabling XMU 62
- To cable MOH line cards 63
- To cable MWR line cards 63
- About XMU+ Operating Modes 64
- ACD Applications 65
- 58 Chapter 6 66
- 60 Chapter 6 68
- 62 Chapter 6 70
- MOH Applications 74
- MWR Applications 75
- Operating Modes 76
- Ring Immediate (RI) 79
- 72 Chapter 6 80
- Understanding XMU 81
- Navigation 81
- 74 Chapter 7 82
- Understanding XMU+ Navigation 82
- XMU+ Navigation Activities 83
- Understanding the XMU 84
- Firmware Hierarchy 84
- View message details 85
- Front Panel 89
- Using the Front Panel 90
- To record a message 91
- To play a message 91
- To delete a message 92
- Remote Telephone Access 93
- Setting Up XMU 94
- Using Remote Telephone Access 96
- To do this 97
- Use this Interactive 97
- Command 97
- Or this Direct 97
- To remotely access the XMU+ 98
- Error - Invalid Command 98
- Error - No or Invalid Message 98
- To disconnect from the XMU+ 98
- To record a message remotely 99
- To play a message remotely 99
- To delete a message remotely 99
- Press 2 # for French 100
- Press 3 # for Spanish 100
- Press 4 # for German 100
- Press 5 # for Portuguese 100
- Testing XMU 101
- Installation 101
- Testing XMU+ Installation 102
- 94 Chapter 8 102
- About XMU 103
- Testing 103
- Testing Basic XMU 104
- System Health 104
- Press Enter until 106
- Change the 106
- Press Exit twice to 106
- To ping the IP address 107
- Line Connections 108
- To test lines 111
- 104 Chapter 8 112
- Hardware Upgrades 113
- 106 Chapter 9 114
- XMU+ Hardware Upgrades 114
- Standard XMU 115
- Testing XMU+ Line 116
- Connections 116
- Upgrading Line Cards 117
- To install a new T1 line card 118
- To install a new MOH card 118
- To verify line card operation 119
- Replacing Control Cards 120
- For some XMU+ repairs 122
- Upgrading Control Card Memory 124
- To add an XMU 125
- memory module 125
- Troubleshooting XMU 127
- Installation 127
- 120 Chapter 10 128
- Is Not Answering 129
- To check operating modes 131
- To check line status 131
- To perform a line check 132
- To perform an integrity check 133
- To verify time and date 133
- System Failures 134
- Hardware Failures Occur 135
- To perform an audio test 138
- To perform a reset 138
- To perform a quick reset 139
- Factory Reset 1 140
- Factory Reset 2 141
- 134 Chapter 10 142
- Technical 143
- Specifications and Approvals 143
- 136 Chapter 11 144
- Detailed XMU 145
- Technical Specifications 145
- Card Specifications 146
- Power Supply Cards 148
- Line Cards 149
- Approvals 151
- Emissions Approvals 152
- Glossary 153
- Call Processing System 154
- Typical Uses for XMU+ 155
- Line Cards Supported by XMU+ 155
- 148 Glossary 156
- 150 Glossary 158
- 162 Index 170
- End User License Agreement 171
- Important Read Carefully 172
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