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122 Chapter 10
Troubleshooting XMU+ Installation
To verify that a message is recorded
1. Identify the message number that should have played when the XMU+ was called.
Message information is collected during configuration design and
implementation. See the XMU+ QuickStart Guide for more information about
messages.
2. Play the message. See To play a message on page 83.
3. If the message plays, proceed to the next troubleshooting task - To ensure the
message is assigned to a line.
4. If the message does not play, it has not been recorded.
Record a new message. See To record a message on page 83.
Assign the message to a line. See Testing XMU+ Line Connections on page 100.
To ensure the message is assigned to a line
Every message must be configured to play on the appropriate line. When you assign a
message to a line, it becomes its starting node. By default, the XMU+ assigns message 1
to line 1’s starting node, message 2 to line 2’s starting node, and so on.
1. Identify the message number and line card that the
message should be assigned to.
Message information is collected during configuration
design and implementation. See the XMU+ QuickStart
Guide for more information about messages.
2. Follow Steps 1 to 6 of Test ing XMU+ Line Connect ions on
page 100.
3. Ensure that the appropriate starting message is displayed
(Play 1, for example, as shown to the right).
4. If the correct message number is displayed, proceed to the
next troubleshooting task - To check operating modes.
5. If the correct message number is not displayed, assign the
message to the line by completing Steps 7 to 9 of Testing XMU+ Line Connect ions
on page 100.
- Copyrights 2
- Trademarks 2
- Table of Contents 3
- Chapter 6: Cabling the XMU+ 4
- Introducing XMU 9
- 2 Chapter 1 10
- Introducing XMU+ 10
- About the XMU 11
- Announcement and Call 11
- Processing System 11
- About XMUCOM 11
- Software 11
- Product Overview 12
- Line Cards Supported by XMU 13
- Typical Uses for XMU 15
- Dual Tone 16
- Multi Frequency 16
- In this book 17
- Before You Start 19
- 12 Chapter 2 20
- Before You Start Activities 21
- Line Card Checklist 22
- XMU+ Features 23
- Meeting System Requirements 24
- Power Requirements 25
- PBX Requirements 25
- 18 Chapter 2 26
- Delivery Checklist 27
- 20 Chapter 3 28
- The XMU+ Delivery Checklist 29
- Configuration Specifications 31
- T1 Hardware 32
- Settings 32
- Communication Specifications 33
- Applying Hardware Settings 35
- Line Cards 35
- 28 Chapter 4 36
- Apply Hardware Settings 37
- T1 Hybrid 37
- To set MOH Jumper Settings 39
- Pins 1-2 for 8Ω 40
- Pins 2-3 for 600Ω 40
- Installing the XMU 41
- 34 Chapter 5 42
- Installing the XMU+ 42
- Installation Activities 43
- To mount an XMU 45
- to a wall 45
- Checking System Startup 46
- Cabling the XMU 47
- 40 Chapter 6 48
- Cabling the XMU+ 48
- Cabling Activities 49
- Preparing to Cable the XMU+ 50
- Matching XMU 51
- Cables and Connectors 51
- RJ-21 50-pin Connector 53
- RCA/Phono Connectors 54
- Cabling the XMU+ Control Card 55
- Connecting the XMU 56
- to a PC with XMUCOM 56
- POTS Line 57
- Ethernet (direct) 58
- Remote Access 59
- Connecting Alarms (optional) 60
- To wire the alarm connector 61
- Cabling XMU 62
- To cable MOH line cards 63
- To cable MWR line cards 63
- About XMU+ Operating Modes 64
- ACD Applications 65
- 58 Chapter 6 66
- 60 Chapter 6 68
- 62 Chapter 6 70
- MOH Applications 74
- MWR Applications 75
- Operating Modes 76
- Ring Immediate (RI) 79
- 72 Chapter 6 80
- Understanding XMU 81
- Navigation 81
- 74 Chapter 7 82
- Understanding XMU+ Navigation 82
- XMU+ Navigation Activities 83
- Understanding the XMU 84
- Firmware Hierarchy 84
- View message details 85
- Front Panel 89
- Using the Front Panel 90
- To record a message 91
- To play a message 91
- To delete a message 92
- Remote Telephone Access 93
- Setting Up XMU 94
- Using Remote Telephone Access 96
- To do this 97
- Use this Interactive 97
- Command 97
- Or this Direct 97
- To remotely access the XMU+ 98
- Error - Invalid Command 98
- Error - No or Invalid Message 98
- To disconnect from the XMU+ 98
- To record a message remotely 99
- To play a message remotely 99
- To delete a message remotely 99
- Press 2 # for French 100
- Press 3 # for Spanish 100
- Press 4 # for German 100
- Press 5 # for Portuguese 100
- Testing XMU 101
- Installation 101
- Testing XMU+ Installation 102
- 94 Chapter 8 102
- About XMU 103
- Testing 103
- Testing Basic XMU 104
- System Health 104
- Press Enter until 106
- Change the 106
- Press Exit twice to 106
- To ping the IP address 107
- Line Connections 108
- To test lines 111
- 104 Chapter 8 112
- Hardware Upgrades 113
- 106 Chapter 9 114
- XMU+ Hardware Upgrades 114
- Standard XMU 115
- Testing XMU+ Line 116
- Connections 116
- Upgrading Line Cards 117
- To install a new T1 line card 118
- To install a new MOH card 118
- To verify line card operation 119
- Replacing Control Cards 120
- For some XMU+ repairs 122
- Upgrading Control Card Memory 124
- To add an XMU 125
- memory module 125
- Troubleshooting XMU 127
- Installation 127
- 120 Chapter 10 128
- Is Not Answering 129
- To check operating modes 131
- To check line status 131
- To perform a line check 132
- To perform an integrity check 133
- To verify time and date 133
- System Failures 134
- Hardware Failures Occur 135
- To perform an audio test 138
- To perform a reset 138
- To perform a quick reset 139
- Factory Reset 1 140
- Factory Reset 2 141
- 134 Chapter 10 142
- Technical 143
- Specifications and Approvals 143
- 136 Chapter 11 144
- Detailed XMU 145
- Technical Specifications 145
- Card Specifications 146
- Power Supply Cards 148
- Line Cards 149
- Approvals 151
- Emissions Approvals 152
- Glossary 153
- Call Processing System 154
- Typical Uses for XMU+ 155
- Line Cards Supported by XMU+ 155
- 148 Glossary 156
- 150 Glossary 158
- 162 Index 170
- End User License Agreement 171
- Important Read Carefully 172
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