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Appendix
A.3 Service and support
SIMATIC IPC627C
Operating Instructions, 11/2010, A5E02669068-02
185
A.3 Service and support
Local information
Contain your Siemens representative (http://www.siemens.com/automation/partner) if you
have questions about the products described here.
Technical documentation for SIMATIC products
You can find additional documentation for SIMATIC products and systems in the Internet:
SIMATIC Guide manuals (http://www.siemens.com/simatic-tech-doku-portal
)
Easy shopping at the mall
You can find the online catalog and order system under:
Industrial Automation and Drive Technologies (http://mall.automation.siemens.com
)
Training center
All the training options are listed at:
SITRAIN homepage (http://www.sitrain.com
)
Technical support
You can contact technical support for all Industry Automation and Drive Technologies
products by:
● E-mail: support.automation@siemens.com
● Internet: Online support request form:
(http://www.siemens.com/automation/support-request
)
When you contact the customer support, please have the following information for the
technician on hand:
● BIOS version
● Order No. (MLFB) of the device
● Installed additional software
● Installed additional hardware
Online Service & Support
Information about the product, Support and Service, right through to the Technical Forum,
can be found at: Industry Automation and Drive Technologies - Homepage
(http://www.siemens.com/automation/service&support
)
After-sales information system for SIMATIC PC / PG
Information about contacts, drivers, and BIOS updates, FAQs and Customer Support can be
found at: After-sales information system for SIMATIC PC/PG (http://www.siemens.com/as
is)
- SIMATIC IPC627C 1
- SIMATIC 1
- Industrial PC 1
- Table of contents 3
- Table of contents 5
- Introduction 10
- Safety notes 11
- Battery 12
- ESD directives 12
- Description 13
- 3.2 Areas of application 14
- 3.3 Benefits 14
- 3.4 Function 15
- 3.5 Features 15
- 3.5 Features 16
- Description 17
- 3.5 Features 17
- 3.7 Design 19
- 3.7 Design 20
- 3.7.2 Operator Controls 21
- On/off button 22
- Interfaces 23
- AC power supply 25
- DC power supply 25
- 6)352),1(7 26
- Status display 27
- Application planning 29
- Rating plate 30
- COA label 30
- Application planning 31
- Mounting 33
- Mounting 35
- Connecting 37
- Localized information 39
- ①, if necessary 40
- ① DC 24 V 41
- ② ground 41
- ③ protective conductor 41
- ① to the device 42
- Commissioning 45
- Switch off the device 46
- 7.5 Notes on operation 47
- 7.5 Notes on operation 48
- Commissioning 49
- 7.5 Notes on operation 49
- Comments about faults 50
- Characteristics 53
- Booting from the Flash drive 53
- Integration 55
- 8.2 PROFINET 56
- Further information 57
- 8.2 PROFINET 58
- Functions 59
- 9.2 Temperature monitoring 60
- 9.3 Watchdog (WD) 60
- 9.4 Fan monitoring 61
- 9.5 Status display 61
- 9.6 SRAM buffer memory 62
- 9.7 Battery monitoring 62
- Function 63
- Requirements 63
- Configuration of the AMT PC 63
- 10.1 Opening the Device 65
- 10.2 Memory expansion 66
- Preparation 67
- Installing a memory module 67
- Removing a memory module 67
- Inserting the slider 69
- 10.4 Installing drives 70
- Preparations 71
- ① on the DVD 72
- ① the drive 73
- ① of the 73
- Installing an SSD drive 74
- Memory expansion options 75
- Opening the board slot 75
- ① and remove 78
- Service and maintenance 81
- Disposal 82
- Replacing the battery 83
- Reconfiguring the BIOS setup 84
- ① from the 85
- ① on the bus 86
- ②. Remove the 87
- Removing the fan 90
- ① on the 91
- Recovery CD or DVD: 92
- Restore DVD: 92
- 11.2.3 Installing Windows 93
- Setting up partitions 94
- Service and maintenance 95
- Drivers & Updates 98
- 11.2.9 Update installation 99
- 11.2.11 CP 1616 onboard 100
- 11.4 BIOS update 101
- 11.5 BIOS Recovery 102
- 12.1 Boot error messages 103
- 12.2 BIOS beep codes 103
- 12.2 BIOS beep codes 104
- 12.2 BIOS beep codes 105
- Special codes 109
- Troubleshooting/FAQs 111
- 13.1 General problems 112
- Troubleshooting/FAQs 113
- Technical data 115
- 14.1 General Specifications 116
- Technical data 117
- Maximum current values 119
- Typical power values 119
- 14.3 AC voltage supply 120
- 14.4 DC power supply 121
- 14.4 DC power supply 122
- Dimension drawings 123
- Dimension drawings 125
- Detailed descriptions 129
- 16.1 Motherboard 130
- Detailed descriptions 131
- 16.1 Motherboard 131
- 16.1.4 External ports 133
- PROFIBUS/MPI interface X4 134
- /(' /(' 135
- DVI-I port, X70 136
- Compact Flash card, X50 137
- 16.1.5 Internal interfaces 138
- 16.1.6 Front ports 140
- Display interfaces 141
- 16.2 Bus board 144
- 16.2 Bus board 145
- 16.2 Bus board 146
- 16.3 System resources 147
- 16.3 System resources 148
- 16.3 System resources 149
- 16.4 BIOS-Setup 153
- Menu layout 154
- 16.4.4 Main menu 155
- 16.4.5 Advanced menu 156
- 16.4 BIOS-Setup 157
- 16.4 BIOS-Setup 158
- Settings in the BIOS 162
- Settings in the MEBx 162
- ME general settings 163
- AMT configuration 164
- 16.4.7 Security menu 165
- 16.4.8 Power menu 166
- 16.4.9 Boot Menu 167
- 16.4.10 Version Menu 170
- 16.4.11 Exit menu 171
- BIOS Setup default settings 172
- 16.5.1 Overview of AMT 175
- 16.5.3 Advanced settings 176
- Procedure 177
- 16.5.6 Forcing user consent 178
- 16.6.1 Introduction 178
- Ethernet 179
- Three RJ45 connectors 179
- CP 1616 onboard as IO device 180
- Firmware 180
- Installation 181
- Loader files 181
- 16.6.2.1 Loading firmware 181
- Start downloading procedure 181
- Example 182
- Configuring 182
- Appendix 183
- ISO 9001 certificate 184
- Software License Agreement 184
- Product safety 184
- A.3 Service and support 185
- A.3 Service and support 186
- ESD guidelines 187
- List of abbreviations 189
- C.1 Abbreviations 190
- List of abbreviations 191
- C.1 Abbreviations 191
- Glossary 195
- Glossary 197
- SIMATIC IPC627C 208
- Index 209
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